Achieving Success with Difficult People

This course teaches how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. Participants learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? By answering these questions, Participants can understand who their difficult people are, what they're like, how they react to them, and their response to their actions.

Participants also practice analyzing your interactions with those they share space with. By observing others closely, they will learn to read their identifying characteristics.

By the time you finish this course, participants understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.

Syllabus

1. Lesson 1 - Identifying Preferred Communication Styles

2. Lesson 2 - Analyzing Your Own Difficult-Person Situation

3. Lesson 3 - Dealing With Hostile-Aggressive Personality Types

4. Lesson 4 - Dealing With Difficult Passive Personality Types

5. Lesson 5 - Dealing With Aggressive Subcategories of Difficult Intuitors

6. Lesson 6 - Identifying and Dealing With Relators

7. Lesson 7 - Overcoming Your Own Difficult Characteristics

8. Lesson 8 - Developing Skills to Become More Flexible

9. Lesson 9 - Exploring Resilience-Building Strategies

10. Lesson 10 - Discovering the Importance of Assertiveness to Positive Relationships

11. Lesson 11 - Changing Your Own Assertiveness Skills

12. Lesson 12 - Learning Techniques to Improve Your Listening Abilities